Shipping policy

Items ordered through this webshop will be delivered in Belgium and the Netherlands. If you live in another country and would like to place an order, please contact us by sending an email to bernard@rolley.be.

The delivery will always be carried out by our partner DPD Shipping Benelux. Products will only be delivered in the countries for which the website allows the delivery. The delivery will take place subject to what is possible within the time stated in the individual order confirmation. A possible delay will in no case be a reason for compensation. Incorrectly provided delivery addresses are the responsibility of Customer and may result in extra costs which can be claimed from Customer.

Almost all items will be sent from E3V & PARTNERS. When your order is not delivered on time, you can always contact us through bernard@rolley.be , stating your client number or order number. If we do not manage to send your order within 30 days after the order confirmation mail due to exceptional circumstances, you can cancel this order free of charge and repayment will be guaranteed.

The shipment will be carried out by a professional courier. A signature is always required when receiving the items. You accept that a shipment may be delivered to a person different than Customer-applicant, if this person in question is present at the address stated by you. When no person is present when the delivery takes place, you will receive a notification about this. An attempt will automatically be made again on the following working day. Then you can also select a different day of delivery or a delivery to a collection point. After two failed deliveries the package will automatically be sent to a collection point in your neighborhood.

Unless agreed otherwise or explicitly stipulated otherwise, the items will be delivered to the place of residence of Customer within 30 days after receipt of the order. When you receive the items, you must inspect them at once. When you are of the opinion that the delivery is not in conformity with the application, you must inform us about the problem within 24 hours, stating your order number, by sending an email to the following email address: bernard@rolley.be .

The risk of loss or damage will be transferred to Customer from the moment he/she (or a third party designated by him, who is not the transporter) has physically gained the possession of the items. However, the risk is already transferred to Customer with the delivery to the transporter, that it to say, when the transporter of Customer has been assigned to transport the items and this choice has not been offered by E3V & PARTNERS.

Products are only delivered in the countries for which the website allows the delivery. Special rules:

◦PO Box addresses and military APO addresses are not accepted.

◦Saturday delivery is only possible in Belgium and the Netherlands. For the other countries the delivery takes place between Monday and Friday, excluding holidays.